Students will launch their Zoo Team Designer journey by meeting real users, learning how to conduct kid-friendly interviews and observations, and creating empathy maps grounded in direct evidence from at least two real people connected to zoo experiences.

Students will synthesize their zoo user research into clear, evidence-based problem statements by identifying patterns across interviews and observations, defining specific user needs, and crafting a focused "How Might We" question that will guide solution ideation.

Students will generate many possible solutions to their team’s zoo teamwork problem, use structured strategies to stretch their thinking beyond first ideas, and select top concepts grounded in real user evidence before moving into prototyping.

Students will build low- and medium-fidelity prototypes of their zoo teamwork solutions, test them with real users, and revise based on documented feedback to prepare for final presentation.

Students will validate their refined Zoo Teamwork Solution prototypes with new users, make final evidence-based revisions, and present their full design journey—from user research to iteration—to families and community guests during the Zoo Team Showcase exhibition.