🗺️ Empathy Map: How Our Users Think

Using a large four-square template (Says, Does, Thinks, Feels), students create an illustrated empathy map for one interviewed user. They use speech bubbles for quotes and drawings to show actions (e.g., hopping on a number line). Students share maps in table groups, noticing patterns and differences between users. End with a brief reflection circle where each student shares one new insight that surprised them about how people solve problems within 20.