All grades  Project 5 weeks

Skill Shift: Dealership to Dish Mastery!

Hector B
Content Expertise
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Purpose

Immerse yourself in a dynamic exploration of client interactions by engaging in hands-on experiences within high-pressure environments like restaurants and dealerships. This project cultivates communication skills, problem-solving abilities, and a service mindset, enabling you to connect service strategies with real-world scenarios. You will gain proficiency in navigating client needs and expectations, thereby preparing for future endeavors in customer-focused roles.

Learning goals

Explore and refine communication skills tailored for high-pressure environments, such as a bustling restaurant or an active dealership. Develop problem-solving strategies to handle diverse client interactions with confidence and courtesy. Gain practical experience in service-oriented roles, enhancing both teamwork and individual accountability.
Competencies
  • Content Expertise - Students develop key competencies, skills, and dispositions with ample opportunities to apply knowledge and engage in work that matters to them.

Products

Create a customer interaction role-play where you design scenarios that simulate real-life challenges in a dealership or restaurant setting. Document your strategies and solutions in a reflective journal, analyzing how these approaches improve communication and service quality. Prepare a presentation demonstrating your learning process and strategies, and participate in a gallery walk to share your insights with peers.

Launch

Kick off your learning journey with a role-play scenario set in a bustling restaurant or dynamic dealership. In small groups, simulate interacting with clients, focusing on communication strategies and customer service excellence. Reflect on the experience and identify skills you want to develop over the project.

Exhibition

Host a service and sales showcase where you demonstrate your newly acquired skills in a simulated restaurant or dealership environment. Invite family, community members, and local professionals to observe your role-play scenarios, where you greet clients, process transactions, and handle customer inquiries under high-pressure situations. Create a presentation or portfolio that highlights your learning journey, including challenges faced and strategies developed. Engage your audience in a feedback session to provide insights and reflections on your performance.